What is better from enterprise ecommerce users – BigCommerce vs. Shopify Plus

enterprise ecommerce users
enterprise ecommerce users

When two of the best ecommerce platforms in the world, Shopify and BigCommerce, are offering enterprise level solutions, we definitely had to take a good look at them, so we decided to make an enterprise ecommerce comparison of BigCommerce vs. Shopify Plus. We are going to discuss a few key points that you should consider before picking a platform, so make sure you keep on reading the article till the end.

Features

To start off, we are going to take a look at the features that you will get from the platforms and we can say that both of them will give you a lot of features that will all work beautifully, however we also have to say that BigCommerce has the upper hand when it comes to the features. The thing that makes us prefer BigCommerce is the fact that the checkout process is a one page process, and that is something that will definitely help you win points with the customers. This is a feature that customers have been asking for for years, and we are pretty surprise to learn that Shopify Plus still doesn’t have it.

Payment processing

Payment processing is a key feature when you have an ecommerce and that is why this is the next factor we will be taking a look at in this enterprise ecommerce comparison of BigCommerce vs. Shopify Plus. Both of the platforms have a good amount of payment gateways to offer, although at over 100 gateways Shopify Plus does lead a bit. Something that we also have to note is that Shopify Plus also has lower rates for advanced clients that are much lower than BigCommerce Enterprise, and that is something you need to keep in mind.

Customer service

Good customer service is very important, and when speaking with BigCommerce users, a lot of them complain about the quality of the service, which is a big problem. There are a lot of reports on dropped phone calls and a lot of misunderstandings, so that is really something you need to keep in mind. On the other hand, Shopify is known to have some of the best customer service out there, and that is definitely a feature that translates to Shopify Plus.

Two platforms, both really great options and whichever one you choose, we can definitely say that you will make the right choice. This enterprise ecommerce comparison of BigCommerce vs. Shopify Plus was meant to help you learn more about them and find the right one for you, and we hope you found it useful.

 

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